5 Tips to Effectively Handle Negative Online Reviews

| Communication

Online reviews are direct, blunt, and don’t reflect the common respect that we would use if we were talking with a person face-to-face.  That being said, they have a very real impact on your business, and should not be ignored. The response presents challenges to many of us; since, as a small business owner, every complaint feels like […]

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4 Steps to Keep Your Strategic Plan Relevant

| Strategy

Recently, I was talking with a business leader about his priorities as he was beginning to execute his strategic plan. He had laid in a great vision, the staff had been engaged in the process, there was a pretty good list of projects to accomplish, and they were ready to move forward. Then, the staff […]

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